Tuesday, January 03, 2006
So much for Christmas presents for people. On December 26th I ordered 3 windchimes from www.onlinediscountmart.com for a grand total of $49.54.
--------------------------------------
Fish Wind Chime 74-56515 1 24.95
Hummingbird Wind Chimes 06-34364 1 12.95
Large Wind Chime with 06-2018 1 3.99
Bells
Subtotal 41.89
Coupon discount -2.09
(fallsavings)
Subtotal 39.80
Shipping 6.95
Tax 2.79
Total 49.54
As you can see there it says that it will ship with in 1-2 business days. I've been checking the status of my order daily and frankly I reached a breaking point today to see what was going on.
I called customer service at 813-988-6717 to inquire about my order.
The lady that I talked to said that they were waiting for 2 of the items to come in. She said that the supplier was closed for the holiday and not able to ship to the. She stated that prior to confirming my order there was a note saying that there would be a delay in shipping. That was not the case. The e-mail that I received as an order confirmation stated 1-2 days for shipping.
I checked their website today to see if I could find the note, and it is not there, even though the items have not yet arrived. Nice lie shady company! Here is a screen shot of the cart, at the top where it says "Your order will ship within 1 business day" is the location that it *supposedly* stated that there would be a delay. I call bull shit on that, it doesn't show it now and sure as hell did not show it when I placed my order.
I really wanted these wind chimes for my grandparents, so I wasn't going to cancel my order. I only asked that they refund shipping. They said that they couldn't refund shipping only cancel my order. Guess what...I canceled my order. Sorry Grandma and Grandpa this shitty company cost you the windchimes. I'm going to post this to digg, hopefully it generates some response from the community.
Prior to placing this order I was wary of the company since I had never heard of them. I did some research into them and they seemed legit...I guess that is not the case now. Let's see if they actually issue me the refund.
The whois information is as follows:
Thank you for your order from OnlineDiscountMart.Com. Your order will ship within the next 1-2 days.
You can track your order online 24 hours a day by going to this webpage:
http://www.onlinediscountmart.com/order-tracking.html
Thank you once again for your order and look forward to seeing you back again!
Date Mon Dec 26 11:32:44 EST 2005
Ship to Hazel and Dwight XXXXXX
XXXXXX
XXXXX
US United States
XXXXXX
Bill to Jason XXXX
XXXXXX
XXXXX
XXXXX
US United States
XXXXX
E-Mail XXXXX (emailed)
Via UPS Ground Residential
Payment Visa
Comments This is a gift, so if possible please do not include the price on the packing slip! Thanks JH.
Also, one other slight request, could you just put a note or something in there that it is from Jason. Thanks.
Name Code Qty Each Options
------------------------------
You can track your order online 24 hours a day by going to this webpage:
http://www.onlinediscountmart
Thank you once again for your order and look forward to seeing you back again!
Date Mon Dec 26 11:32:44 EST 2005
Ship to Hazel and Dwight XXXXXX
XXXXXX
XXXXX
US United States
XXXXXX
Bill to Jason XXXX
XXXXXX
XXXXX
XXXXX
US United States
XXXXX
E-Mail XXXXX (emailed)
Via UPS Ground Residential
Payment Visa
Comments This is a gift, so if possible please do not include the price on the packing slip! Thanks JH.
Also, one other slight request, could you just put a note or something in there that it is from Jason. Thanks.
Name Code Qty Each Options
------------------------------
Fish Wind Chime 74-56515 1 24.95
Hummingbird Wind Chimes 06-34364 1 12.95
Large Wind Chime with 06-2018 1 3.99
Bells
Subtotal 41.89
Coupon discount -2.09
(fallsavings)
Subtotal 39.80
Shipping 6.95
Tax 2.79
Total 49.54
As you can see there it says that it will ship with in 1-2 business days. I've been checking the status of my order daily and frankly I reached a breaking point today to see what was going on.
I called customer service at 813-988-6717 to inquire about my order.
The lady that I talked to said that they were waiting for 2 of the items to come in. She said that the supplier was closed for the holiday and not able to ship to the. She stated that prior to confirming my order there was a note saying that there would be a delay in shipping. That was not the case. The e-mail that I received as an order confirmation stated 1-2 days for shipping.
I checked their website today to see if I could find the note, and it is not there, even though the items have not yet arrived. Nice lie shady company! Here is a screen shot of the cart, at the top where it says "Your order will ship within 1 business day" is the location that it *supposedly* stated that there would be a delay. I call bull shit on that, it doesn't show it now and sure as hell did not show it when I placed my order.
I really wanted these wind chimes for my grandparents, so I wasn't going to cancel my order. I only asked that they refund shipping. They said that they couldn't refund shipping only cancel my order. Guess what...I canceled my order. Sorry Grandma and Grandpa this shitty company cost you the windchimes. I'm going to post this to digg, hopefully it generates some response from the community.
Prior to placing this order I was wary of the company since I had never heard of them. I did some research into them and they seemed legit...I guess that is not the case now. Let's see if they actually issue me the refund.
The whois information is as follows:
Registrant:
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
Registered through: GoDaddy.com
Domain Name: ONLINEDISCOUNTMART.COM
Created on: 08-Mar-01
Expires on: 08-Mar-12
Last Updated on: 03-Jan-06
Administrative Contact:
Erickson, Johann sales@4intrepid.com
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
813-988-6717
Technical Contact:
Erickson, Johann sales@4intrepid.com
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
813-988-6717
Domain servers in listed order:
NS5.STORE.YAHOO.COM
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
Registered through: GoDaddy.com
Domain Name: ONLINEDISCOUNTMART.COM
Created on: 08-Mar-01
Expires on: 08-Mar-12
Last Updated on: 03-Jan-06
Administrative Contact:
Erickson, Johann sales@4intrepid.com
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
813-988-6717
Technical Contact:
Erickson, Johann sales@4intrepid.com
Intrepid Business Solutions
7610 Industrial Ln #11-K
Tampa, Florida 33637
United States
813-988-6717
Domain servers in listed order:
NS5.STORE.YAHOO.COM
ST-NS1.YAHOO.COMAnd apparently I'm not the first to have some trouble with the actual company "Intrepid Business Solutions" as this post shows: http://www.commercemanager.info/community/forum/27/15/15.html . So, what does everyone think?
